Does anyone else have users complaining that they need to log into their...

Does anyone else have users complaining that they need to log into their community twice to get access? I'm not really experiencing it myself, so wondering if it is a random thing?

Siniša Krišan Removed 10 years ago

Gavin Didn't post it on support forum as I didn't think it was a js issue. Turns out that when people were going to mysite.net and press login, they get redirected to www.mysite.net which some browsers seem to assume them to be different. I had to change the dns settings at my domain registrar to do the redirect at dns level. I think that will fix things 10 years ago

Gregory O'Connor Gavin, I used your fix posted in the support forum for the photo upload fault message and it worked , Thanks. But later in the day a user was unable to upload a image. I noticed that she logged into www. mysite and the error popped up. JS support forum lacks the usability and proper attitude to help with these issues. I see that you found a fix. I think there is a line you can add to... Show more 9 years ago

Gregory O'Connor I found the code to force www.mysite.com to direct and display naked mysite.com. I use hostgator vps and it worked I did not find the .htaccess file in the root, as the artice stated, it was sitting in the public_html folder. if you use c-panel make sure to tick 'show hidden folders ' before you open the file browser. here is the how to article www.inmotionhosting.com/support/website/htaccess/f… .

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9 years ago

Gavin I found an option in the Admin Tools extention =) 9 years ago

Gregory O'Connor can you describe where you found the option? I ant find a tools option in the admin of my site? 9 years ago

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