Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated

Notice

The forum is in read only mode.

Our Sales and Billing department is available from Monday - Friday, 00:00 - 14:00 (UTC). Sales & Billing response may be delayed during weekends.

License/Domain Issues link gives 404 error and crashes browser tab

7 years 3 months ago
  • David's Avatar
    Topic Author
  • David
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

I just purchased JomSocial and there is no license or download available to me, even after refreshing the page.

Also, when trying to contact through the License/Domain Issues button and also the Contact Billing link, I receive a 404 error and then the browser tab crashes.

I would like to get access to the download I just purchased for $149.

7 years 3 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
You can download it from here : www.jomsocial.com/my-downloads
it will list all the extensions that come with your membership plan.
Regarding the 404 error, could u share the exact steps and URL of the page , so that I can check this issue and fix the problem?

Regards

7 years 3 months ago
  • David's Avatar
    Topic Author
  • David
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Thanks, the download and license appeared this morning and I was able to download and install with no problem.

Go to the Support/ContactUs page, and click on the Billing Department link. It still gives a 404 error.

The other link is no longer visible to me, but it was present when there was no download or license file to view. There was a License/Domain issues button or link that also gave a 404 error.

For a browser I'm using Chromium Version 64.0.3282.119 (Official Build) Built on Ubuntu , running on Ubuntu 17.10 (64-bit).

7 years 3 months ago
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

Hi
Click on Billing department links is working fine. It goes to this link: www.jomsocial.com/forum/billing-issues/topic/create
For the License and Domain issue I just fixed the link, Please check it now.
Thanks for notify this issue.
Regards

The following user(s) said Thank You: David
7 years 3 months ago
  • David's Avatar
    Topic Author
  • David
  • Offline
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 0
Licenses:
JomSocial Active GURU Active Publisher Active AdAgency Active iSEO Active Socialize Active

All is working well. :-)

Moderators: Piotr Garasiński
Powered by Kunena Forum

TRY NOW BUY NOW