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8 years 8 months ago
Licenses:
JomSocial Active iSEO Active Socialize Expired

ISSUE SUMMARY: Not sure what the deal is..Could have been upgrade but unsure..I can't post or upload anything. The button seem torespond but nothing happens. I've been around and around all settings.
Thanks


STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

8 years 8 months ago
Licenses:

Hi, Jason.

Thank you for contacting us.
I went to your supported domain adders and it seems that your installation is corrupted: snag.gy/qiVPyM.jpg
Folder structure is displayed instead of JomSocial frontpage...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 8 months ago
Licenses:
JomSocial Active iSEO Active Socialize Expired

Thanks, that's not the site I'm referring to. Different URL than the picture I sent.
world-harmony-social.com
Thanks

Attachments:
8 years 8 months ago
Licenses:

HI, Jason.

You didn't mentioned to what domain you're referring to :)

Currently you hold JomSocial PRO license what means that we could support only ONE your domain/site.
Presently your supported domain/site is: world-harmony.com/new
And you request support for: world-harmony-social.com. I'm sorry but as it is different domain/site, so we can't support it at the moment.
But don't worry, you may change your supported domain/site (still you'll need to have valid reason for change).
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 8 months ago
Licenses:

Hi, Jason.

Please, edit your fist post here and provide site backend credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
8 years 8 months ago
Licenses:

Hi, Jason.

Thank you for your patience.
It's fixed.
You just enabled js script compression in Socialize template what damages our scripts.
I disabled it and now all seems to work fine - I tested it on your site (left test files for you to see that it's working).

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Jason
Moderators: Piotr Garasiński
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