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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Problems with Global Notifications after upgrade to 4.3.5

7 years 10 months ago
  • Jonas's Avatar
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Hi,

After I did the upgrade to 4.3.5 I have some members complaining about Global notifications stopped working.
They don´t get them they say, mostly on mobile devices.

I myself don´t have that problem but when I press the globe and then get my notifications and in the bottom I press Show All I get a popup with no notifications, only info that they will be stored for 30 days.

So something is not working with notifications ;-)

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7 years 10 months ago
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Hi, Jonas.

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
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Hi,

Now you have all info.

Thank´s!

7 years 10 months ago
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Hi, Jonas.

I was able to replicate that issue on your site.
I assign developer to investigate this further.
He'll contact you ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
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Hi Michal,

Thank´s a million!

Regards from Malmö

7 years 10 months ago
  • Dimas's Avatar
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Hi,

To fix this open this file components/com_community/views/profile/view.html.php add this code after line 1591

$my = CFactory::getUser();

and look on line 1599-1600, find this code :
$user = CFactory::getUser();
             $params = $user->getParams();

replace to :
$params = $my->getParams();

7 years 10 months ago
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Hi Dimas,

Thanks for your answer but I don´t get it.

What exactly should I do in line 1591?

Line 1599-1600 I believe is clear.

Regards
Jonas

7 years 10 months ago
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HI, Jonas.

After line 1591 you need to ADD

$my = CFactory::getUser();

:)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 10 months ago
  • Jonas's Avatar
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Hi Michal,

Wow, now it looks much better!

Thanks for your patience with my lacking knowledge.

Regards
Jonas

7 years 10 months ago
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HI, Jonas.

No problem :) We're happy that we could help.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Jonas
7 years 10 months ago
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Hi Michal,

Apparently we still have some problems with Global Notifications.
Some members just get a black&white bar.



I as admin don´t have any problem but with my test profile with normal access I have problem.

Regards
Jonas

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7 years 10 months ago
  • Dimas's Avatar
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Hi,

I just tested it and works fine.. maybe I need another user account to test the issue?

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7 years 10 months ago
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Hi,

I just edit the info and I have given you access to a new profile.

User: Testprofil
Password you find in private section.

Regards
Jonas

7 years 10 months ago
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Hi Jonas,

I get this error :

0 - Call to a member function getDisplayName() on null

do you install any 3rd party plugin which integrated with Jomsocial notifications?

thank you!

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