Dear support team,

I searched but haven't seen this issue in the forums.

When we post a status update on our JomSocial community page (just a text + link to a standard webpage) and we click on that link after posting, a popup window appears with the message:

"We're so sorry! We're no longer able to display this video."

We updated to JomSocial 3.2.1.4 yesterday.

I hope you recognise this issue and know a solution?

Thanks very much for your help,
Alex

Hi Alexander,

May I know the detail URL of that video please? also we need backend and FTP account for debugging this issue.

thank you

Hi Dimas,

Thanks very much for your quick response.

Regarding the video: That is exactly the point, there is no video because it is a standard web page we posted (not a video). So it is trying to show a video in a popup while it is a standard web page it should be linking to.

I added the details and a direct link to the first post's hidden info.

We rather not give access to the backend & FTP (or only as a last resort) because of security and because developers (in general, not necessarily yours) sometimes make changes that give problems elsewhere on the website. If you could send us a step by step guide how to solve it, we may be able to do it ourselves.

Thank you very much for your help with this,
Alex

Hi Alex,

May I know the link did you share? what is the video link for this stream "No place to hide for Africa's pangolins amid China buying spree" and "Poachers turn gamekeeper to guard Rwandan gorillas"? I will replicate it on my local.

thank you

Hi Dimas,

This is the original link:
news.yahoo.com/no-place-hide-africas-pan...uying-142221127.html

As you will see there is no video on that page.

However, when I post a link to the same article on another website:
www.scientificamerican.com/article/no-pl...-china-buying-spree/

... it turns out the link works correctly.

You can find the two test posts on the Community page (link in hidden info).

So it must have something to do with the Yahoo link.
The behaviour is not correct, perhaps a rare bug between JomSocial and Yahoo News?

Many thanks!
Alex

Hi Alex,

I report this as a bug, i think that link is not a video so normally shouldnt show the video modal, it should go directly t o the site after you click it.

thank you

OK, thanks very much Dimas!
Alex

Hi Alex,

This is the patch, open this file components/com_community/libraries/videos.php, add this code after line 609:

// Handle Yahoo! video.
                    if($providerName == 'yahoo'
                            && strpos($parsedLink['host'], 'video') === false
                            && strpos($parsedLink['host'], 'screen') === false) {
                        $providerName = 'invalid';
                    }

Thanks very much, Dimas, that worked!

Problem solved!
Alex

you're welcome :)